Privacy Policy

This Privacy Policy explains what information Aurum Protokol ("we," "us," "our") collects when you use our website, take the Four Pillars Assessment, submit an intake form, or purchase a book or protocol, and how that information is used.

1. Information we collect

We collect information you provide directly to us:

• Contact details: your name and email address, when you take the Four Pillars Assessment, submit an intake form, or contact us.
• Assessment and intake answers: the self-reported answers you give about your goals, habits, and current situation across the four pillars (Body, Mind, Heart, Spirit). These are used to generate your results and, if you request one, to build your personalized protocol.
• Purchase information: when you buy a book or protocol, payment is handled by our third-party payment processor. We receive confirmation that a purchase was made and basic order details; we do not receive or store your full card number.
• Communications: anything you send us directly, such as support or refund requests by email.

We use the Meta (Facebook) Pixel on this website to measure the performance of our ads and understand how visitors reach and use our pages. It can share information such as pages viewed and purchase events with Meta. You can control ad tracking through your Meta ad settings or by using your browser's tracking-protection features. If our use of analytics or advertising tools changes, we'll update this section to reflect it.

2. How we use your information

• To deliver your assessment results, book access, or personalized protocol.
• To email you things you've asked for: your results, purchase confirmations, and, if you've opted in, updates about Aurum Protokol.
• To respond to support requests, including refund requests (see our Terms of Service for how refunds work for books versus personalized protocols).
• To improve our books, assessment, and protocols based on aggregate patterns in the (anonymized) data we see.

3. How we share your information

We don't sell your personal information. We share it only in these situations:

• Service providers: the tools we use to run the site and process payments (for example, our payment processor and email delivery service) receive the information needed to do their job, and are bound by their own privacy and security obligations.
• Legal reasons: if required by law, or to protect the rights, safety, or property of Aurum Protokol or others.

4. Data retention

We keep your information for as long as needed to provide the Services and for legitimate business purposes, such as maintaining purchase records. If you'd like your information deleted, contact us and we'll take care of it, subject to any records we're legally required to keep.

5. Your choices

• You can ask us at any time what information we hold about you, ask us to correct it, or ask us to delete it.
• If you've opted into email updates, every email includes a way to unsubscribe.

To exercise any of these, email hello@aurumprotokol.com.

6. Sensitive information you share with us

Because the Four Pillars Assessment and intake form ask about physical health, mental and emotional wellbeing, and personal goals, we treat this information with extra care. For personalized protocols, the intake form also lets you optionally upload photos to help us build your plan. Any photos you upload are stored securely and used only to build your protocol; they are never sold, and never shared beyond what's described in this policy. All of this information, including uploaded photos, is used only to generate your results and, where applicable, your personalized protocol.

7. Security

We take reasonable steps to protect your information, including relying on reputable third-party providers for payment processing and email delivery. No method of transmission or storage is 100% secure, so we can't guarantee absolute security.

8. Children's privacy

Our Services are intended for adults and are not directed at children. We don't knowingly collect information from anyone under 18.

9. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we'll update the "Last updated" date above.

10. Contact

Questions about this policy or your information? Email hello@aurumprotokol.com.